The word Honest and Auto is an oxymoron. Unlike places like Valvoline that will attempt to scam you with trying to charge $90+ for a full synthetic oil change when you call, Honest Auto takes a different approach in doing so once you feel comfortable in their shop. Part of my 3 star rating is because they actually were nice and didn't try to find something else that I needed to get replaced or fixed. Unfortunately, as women we've normalized being the subject of scams if we don't bring a man with us for a visit into an auto shop. For this oil change it was the small, incremental expense that I've experienced too many times: "You need a new air filter." Yes, the word "need," as if it had already been checked. If that wasn't the case, it's concerning that someone who is certified would diagnose an issue before they could confirm it. So I responded with, "Can you show me the air filter before you replace it?" As with all other shops, within 5 minutes they say, "don't worry about it." Even though my choices of reputable auto shops get smaller every time I have to make a trip to maintain simple upkeep, Honest Auto was efficient and had the best price when honoring my coupon. As always, you will get the most trustworthy service and best price if you have a friend that can do it.
The last line of defense is me, once I looked at the air filter and saw that it wasnt clogged yet I had our tech blow it out, 70% of our clients are Female, The old myth that our industry takes advantage of women is just not the way it is now adays, I appreciate the feed back and look forward to your next visit. Bob
- Honest-1 Auto Care Milwaukie