My recently had my first baby. My parents suprised me with a new car (2007 new for me). After driving it I felt the car had some questionable shaking and engine noise. My parents decided to get a 100 point inspection on it, to ensure its safety. They took it to Honest One mcGlaughlin. At that visit the car got new spark plugs and transmission flush. Its Cool. Drove it for a few days and the check engine light and airbag light came on. Took it to H1. I used there loaner car to get to and from work. They said it would take a day. I had their car for 4 days! They replaced the catilic converter and airbag trigger system. Cost 2050.00. Its Cool. The car still has the same shaking, engine clunking, and rear rattling. Had a friend tell me my struts were bad. Took it bake to H1 asking them to look at my struts( wondering why they didn't catch it in the 100 point check). So they did. I borrowed their loaner car again to get to and from work. Told me that my struts were brand new and that they were good, BUT had a bad torque mount. That it was what was causing the clunking when I stop and accelerate. (Torque mount is located by the transmission under the car). Quoted me $150. I told him go ahead replace it. They called my dad telling him my car is ready and that I can pick it up. I go to pick it up and they tell me they did not replace the torque mount because when they took my old one off they realized mine wasn't bad afterall. AND that what is REALLY causing the problems is the MOTOR MOUNT (under the hood passenger side). He explained that he could get the part in within 30 minutes. Quoting me 300.00. Part 223.00 and labor 66.00. At that point I had to go get my son and he told me that he needed his loaner car so ... I took my car home after them having it all day and I STILL HAVE ALL THE RATTLES AND CLUNKING. Not COOL! They sent me home with a reciept of what they were going to do (replace the motor mount) I GOOGLED THE PART....29.77 online and called AUTOZONE, they sell it for 49.99. Honest One was going to charge me 223.00 for the part!! Was driving the car this morning and the check engine light came back on! This is after about $2500 in work done less than a month ago! The car STILL has the same issues as it did when I initially brought it in. I took it to another mechanic, in just 10 minutes he was able to diagnose the problem . It needs 3 new motor mounts. The one that honest one was going to replace is the one and only GOOD motor mount. AND they will replace all three for the SAME price as Honest One was going to charge me for ONE! I am sick to my stomach just thinking about all the money they have gotten from us! My parents have been going to them for years. I can assure you they will not be returning. Also they charge $120 dollars an hour!! We just checked our oil in the car and it is 100 % empty. How can a car get a 100 point check and not get the oil checked? Why is it that Honest One have my car 3 times and Still have ALL THIS still wrong with it? Also the check engine light came back on so we checked the oil. There was not a drop of oil in the car. They had my car 3 times ($2500 dollars later) and gave it back to me with no oil in it...all 3 times! They should have caught that on the 100 point check that we intially took it in for. I am not returning here to even complain. I refuse to give them another dollar. I am just sick over this whole situation. Sick!
SO MUCH TO REPOND TO, ON THE AIRBAG LIGHT AND CATS, WE TOLD RANDY THAT WE HAD TO ORDER ALL PARTS AND IT WOULD TAKE 3-4 DAYS TO GET THEM, WE TOLD YOU THAT YOUR STRUTS WERE NOT ORIGINAL AND HAVE BEEN REPLACED WITH KYB STRUTS, NOT BRAND NEW AND REAR SHOCKS WERE ORIGINAL, BOTH FRONT AND REAR ARE GOOD, WE TOLD YOU AND SHOWED YOU THAT THE REAR STABILZER LINKS AND BUSHINGS ARE WORN AND RATTLE, AS FAR AS THE PRICE ON THE MOTOR MOUNT THAT IS 3 TIMES LESS THAN WE CAN BUY IT FOR, ALL ITEMS THAT WERE REPLACED NEEDED TO BE REPLACED, WE CAN WORK WITH YOU ON THE PRICE OF THE MOTOR MOUNT BUT ONCE AGAIN WE DO NOT USE INFERIOR PARTS, WE ARE SORRY THAT YOU FEEL SICK ABOUT ALL THIS AND ARE WILLING TO MAKE YOU FEEL BETTER ABOUT YOUR SITUATION, WE DO CARE AND WE ARE HONEST.
- Honest-1 Auto Care Milwaukie