While on hold, the automated hold music/voice told me, "we know it's a hassle in time and money to deal with auto service, so that's why we work with you to earn your business." They did nothing of the sort. After deciding that I wouldn't pay almost $600 simply to remove one part, and replace another (something I could do myself), I asked if they could move my car to the street. The gentleman whom I spoke to said "yeah, we can move it to McLoughlin where it will be towed immediately." Thanks, very helpful. I also asked if I could buy a part myself rather than pay for the one they provided (they wanted to charge me $317 for a distributor). He told me yes, but then he has to charge me more for labor. He said that if he couldn't make profit on the part then he has to makeup the profit on the labor. I would hardly call this "working with me to earn my business." Also, I called another shop and they quoted me $300 for the same repair.
Your experience certainly could have been better. As for your repair, we do prefer to provide the parts for our repairs to ensure that a full warranty can be applied and we do try to be competitive with other shops.
- Honest-1 Auto Care Milwaukie